CLIENT INTAKE SPECIALIST
EXPANDING FIRM SEEKING THOUGHTFUL CLIENT INTAKE SPECIALIST
Ball Morse Lowe Attorneys and Counselors at Law has an immediate opening for a full-time, highly motivated Client Intake Specialist at our Norman office. If you have call-center customer service experience and desire a dream job with a thriving organization, we have a position that is a perfect fit!
Our team approach ensures you will have quality training, a host of terrific leads and superior support to help you convert callers into clients. We offer paid training and hourly pay plus commission.
- Handles incoming calls, online form fills and online chats from potential clients and initiates follow-ups to existing client leads
- Uses discretion and judgment in handling client inquiries and sends completed intake to appropriate attorneys for review
- Strives to convert the potential client to an active client, by showcasing the value of the firm
- Uses HubSpot to track all case and client details, detailed notes, and task history within system
- Communicates accurate information to clients with confidence and assurance
- Sets the tone of calls, while maintaining a positive attitude and showing empathy and patience at all times
- Demonstrates ability to converse with varying client personalities to collect relevant details to determine the quality of their claims
Candidates must have the following attributes to be considered.
- Minimum (1) year call-center experience
- Minimum (1) year inbound and/or outbound sales experience
- Associate’s degree
- Displays ability to accurately translate verbal information into written form
- Demonstrates the skill to prioritize and escalate client calls appropriately
- Performs work in a detail oriented and organized manner
- Conveys a positive attitude in a team environment
- Computer literate
Job Type: Full-time
Location: Norman, OK
Base pay plus commission available. Full benefits package including health, dental, vision, 401k match, and more.