CLIENT INTAKE SPECIALIST

EXPANDING FIRM SEEKING THOUGHTFUL CLIENT INTAKE SPECIALIST

Ball Morse Lowe Attorneys and Counselors at Law has an immediate opening for a full-time, highly motivated Client Intake Specialist at our Norman office. If you have call-center customer service experience and desire a dream job with a thriving organization, we have a position that is a perfect fit!

Our team approach ensures you will have quality training, a host of terrific leads and superior support to help you convert callers into clients. We offer paid training and hourly pay plus commission.

Job Functions:

  • Handles incoming calls, online form fills and online chats from potential clients and initiates follow-ups to existing client leads
  • Uses discretion and judgment in handling client inquiries and sends completed intake to appropriate attorneys for review
  • Strives to convert the potential client to an active client, by showcasing the value of the firm
  • Uses HubSpot to track all case and client details, detailed notes, and task history within system
  • Communicates accurate information to clients with confidence and assurance
  • Sets the tone of calls, while maintaining a positive attitude and showing empathy and patience at all times
  • Demonstrates ability to converse with varying client personalities to collect relevant details to determine the quality of their claims

Candidates must have the following attributes to be considered.

Experience:

  • Minimum (1) year call-center experience
  • Minimum (1) year inbound and/or outbound sales experience
  • Associate’s degree

Skills:

  • Displays ability to accurately translate verbal information into written form
  • Demonstrates the skill to prioritize and escalate client calls appropriately
  • Performs work in a detail oriented and organized manner
  • Conveys a positive attitude in a team environment
  • Computer literate

Job Type: Full-time

Location: Norman, OK

Base pay plus commission available. Full benefits package including health, dental, vision, 401k match, and more.

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